Inuva is aggressively pursuing industry standard quality certification processes to lend further credibility to its already strong internal quality assurance practices. Compliance is challenging in today’s environment of enhanced focus on Customer Privacy and fast changing regulations. The Quality and Compliance Department at Inuva works round the clock to ensure strict adherence to meet both external and internal compliance requirements.

Comprehensive Policies

Inuva has defined, updated, maintained and implemented policies in line with the latest laws not only to maintain the highest standards of quality but also to safeguard information confidentiality and integrity and to have continuous improvements in service processes.

Company Wide Training

Training includes familiarizing all key Managers and Operations team members with the latest Compliance Policies. The purpose is to train employees to provide them with a clear understanding of the Company’s Compliance Policies and various laws. Training is an ongoing process to ensure that our team is updated with the latest controls.

Continuous and Independent Audits

Inuva Quality and Compliance team conducts audits on a continuous basis as per a confidential pre determined annual plan.

Incident Handling Process & Escalation procedures

Detailed and immediate escalation procedures have been laid out for compliance deviations. Elaborate mechanisms have been developed for monitoring, investigating and evaluating compliance incidents to assure permanent resolution from the learning gathered.